Completion of the Customer Service Pre-Employment Project

2015-07-09 08:49:44 | Uncategorized

The most recent Customer Service Pre-Employment Project finished on Friday 19th June. We started the project with 8 young people of which 5 have successfully gained either paid employment or an apprenticeship. This is down to the hard work and full commitment that the young people gave to the project each day.

CSP with certs cropped

Another key part of the ongoing success of the project is the support of the employers who provide real and valuable work experience for the young people. The Range, Staples, Homebase and the Maids Head Hotel committed to providing 2 young people with work experience for 2 days a week where they learnt about the day to day operations and the skills and qualities expected from the businesses.  

Rahul is the Finance Manager for the Maids Head Hotel and had this to say about his experience with MINT:

“It has been an absolute pleasure to work alongside MINT; the mentors and case workers like Sarah and Adam are pillars to the young individuals who seek their goals. I am very fortunate to have worked with true gentlemen like James and Daniel who have taught me in return of their work experience from the Maids Head Hotel.

I am proud of both of them and wish them and their colleagues much luck in the future. As always my support is always with MINT.”

Alongside the work experience the young people gained a wide variety of employability skills in the MINT Training Suite, with focused workshops delivered by British Red Cross: Every Day First Aid and Sphere: IOSH Level 1 in Health and Safety at Work. Other key visits included a tour of Dunston Hall Hotel with a focus on how to provide exceptional customer service, mock group interview process with Tesco, Barclays Bank Money Management and Life Skills, and a team building and leadership day with the Broads Authority at Whitlingham Lane. 

Another special mention the project would like to make is the enthusiasm that Rodney Hoffman brings to each MINT workshop. Rodney has been volunteering 1 day a week with MINT for 3 years on the Customer Service Project and provides tailored 1-2-1 support and brings life experiences from the workplace in discussions and workshops. We look forward to running another successful project in September 2015.

Update: Since this post was published we are pleased to say that every young person who was on this project has now moved into paid employment! This is a brilliant result and shows how hard work and dedication can lead to success in gaining work. Congratulations to the whole group.


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