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Case Study


Kade is a young person who joined us in July 2012. He has dyspraxia and some short term memory loss, which causes him to seem forgetful. He was passionate about entering retail but was struggling to get any interviews as he had no work experience, for example he had previously applied to The Range three times with no response. Kade’s main motivations for wanting to work were firstly to earn money and secondly to be able to gain experience in something in order to work his way up the career ladder.

Kade HS

When Kade first joined us he was assigned an Employment Job Coach, Mark Surridge, who he had regular 1:1 appointments with, and they worked on creating a CV, as well as discussing what sort of job roles he could see himself in. As well as listening to what Kade felt he wanted, Mark was able to offer other suggestions of what he could do to expand the chances of him getting work. He also enrolled onto our Customer Service Pre-Employment Project, a 12-week course that involved a combination of group training with MINT one day per week and a work experience placement with a local employer 2 days per week. As The Range is one of the employers we work with on this project, we were able to secure him a work placement there, which he was thrilled with.

Unfortunately Kade’s first shift got off to a shaky start as he overslept and was 30 minutes late, however luckily The Range were understanding about it. Mark also supported him in improving his timekeeping, so that the same didn’t happen in the future. Kade’s work experience at The Range involved working on the shop floor, stock replenishment and assisting customers. He quickly became a reliable member of the team and flourished in this customer service environment, building his confidence in working with customers and increasing his product knowledge.

When a paid job became available in October 2012, MINT helped Kade with his application form, and when Kade was offered an interview for the role, MINT helped him prepare with a mock interview. Kade did a brilliant job with his interview and was successfully offered the role. He started in November 2012, working 20 hours per week, and is still thoroughly enjoying the job. Kade really appreciates the support he got from MINT in helping him into employment and says “I learnt a lot about job life and everything to do with employment, such as customer service, health and safety and job interviews on the MINT project. I enjoyed the social support that I got and I had a wonderful time learning in the practical activities.” With support from MINT, Kade has managed to achieve his aims of earning money and gaining experience in employment, which has had a huge positive influence on his life.

This is just one example of a young person’s story when they work with us and everyone is different. The successful outcome for Kade is exactly what we are aiming for with everyone we work with. Most people will also go through similar support from MINT, from creating a CV and getting help with what types of employment to consider, to getting support with interviews and work experience.